We are excited to welcome Roberto Duca as the new Head of Integration, Test, and Maintenance at IMA Phoenix. With almost 20 years of experience in the labeling and packaging industry, Roberto brings extensive expertise that will further strengthen our commitment to delivering top-tier solutions to our clients.
Roberto’s professional background includes extensive experience in designing and developing PLC firmware for labeling systems, integrating vision systems, customizing HMI interfaces, and providing remote customer support. He has also managed the installation and firmware upgrades of labeling solutions on-site, ensuring seamless integration with customers' existing systems. Additionally, Roberto has played a key role in overseeing technical assistance, after-sales support, installation of new machines for major players in the packaging sector.
With a strong customer-centric approach, Roberto is committed to ensuring the highest level of service and operational efficiency. His expertise will be instrumental in enhancing our integration, testing, and maintenance capabilities, further reinforcing IMA Phoenix’s position as a top innovator in labeling solutions.
“Ensuring seamless service and technical support is my top priority. I look forward to enhancing our after-sales operations to provide our partners with reliable, efficient, and tailored solutions. Our technology ensures smooth integration with customers' existing systems, enabling effortless data exchange and operational continuity. By leveraging advanced and smart approaches, we make sure that our platform effortlessly connects with your current infrastructure, minimizing disruption and optimizing workflows. A fast, cost-effective transition with minimal downtime and maximum efficiency. Joining IMA Phoenix means becoming part of a team that values progress and excellence. I am eager to collaborate and drive forward services that make a real impact for our customers.”.
Roberto Duca, Head of Integration, Test, and Maintenance at IMA Phoenix
Roberto Duca has extensive experience in the packaging industry, specializing in technical support, after-sales service, and maintenance management. Throughout his career, he has overseen the installation and firmware upgrades of labeling systems, ensuring seamless integration with customers' existing operations. With a strong focus on customer service, Roberto has been responsible for programming PLC firmware for labeling solutions, integrating vision systems, and customizing HMI interfaces. His expertise also extends to remote customer support, troubleshooting, technical assistance and monitoring to ensure optimal system performance.
Roberto is committed to delivering high-quality support, reinforcing IMA Phoenix’s dedication to excellence in labeling technology.
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